Help Center

Spark classes suit every fitness level. You can modify any pose or move. The hardest part is to show up.

Spark classes are in three groups:

• Yoga: Flow, Power, Refine, Stretch, Restore and Yin.
• Strength: Sculpt, Bootcamp, Lift and Core + Cardio.
• Barre: Barre, Floor Barre and Barre HIIT.

Start with the type of class that interests you most. Then try others. For what happens in each class, see "What is each class like?"

Classes are heated unless the timetable says otherwise. All classes at Buchon are warm or non-heated. Non-heated is 70-72 degrees, and warm is 73-75 degrees.

Yoga

• Flow: fluid moves set to your breath and upbeat music. Playful and sweaty. Slower than Power, more active than Refine. All levels. 100 degrees.
• Candle Flow: Flow by candlelight.
• Power: a challenging flow with strength and toning. More active than Flow, like Sculpt without weights. All levels, but some yoga basics help. 100 degrees.
• Refine: a foundational class: breath, alignment and stability, holding poses for a few breaths. Slower than Flow, more active than Restore. All levels. 100 degrees.
• Yang+Yin (candlelit): 45 minutes of Power Flow, then 25 minutes of restorative poses. 100 degrees.
• Stretch: active stretching and mobility work for flexibility and healthy joints. Less active than Refine, more movement than Restore or Yin.
• Restore: slow and calming, mostly seated or lying down, with props for support. 80-83 degrees. May include sound bowls.
• Yin: seated and lying poses held for longer, for your joints, fascia and flexibility. 80 degrees. May include sound bowls.

Strength

• Sculpt: Power Flow with light weights. Sweaty and challenging. Some yoga basics help, but all levels are welcome. 95 degrees.
• Bootcamp: high-intensity strength training with bands and weights, plus intervals. 95 degrees.
• Lift: heavy dumbbells, compound lifts and coaching on form, to build strength that lasts.
• Core + Cardio: a HIIT class that switches between core work and short bursts of cardio. All levels. 95 degrees.

Barre

• Barre: low-impact pilates, yoga, strength and ballet basics, for core strength and posture. 90-95 degrees.
• Floor Barre: Barre without the barre: small, precise moves for a full-body burn.
• Barre HIIT: Barre with low-impact cardio intervals. Modifications for every level.

Playlists in Sculpt, Barre, Bootcamp and Core + Cardio may be explicit.

First, make a Spark Yoga account. You can make one in the Spark Yoga app or on our website.

When you have an account, book a class in the app or on the website.

Book on our website

1. Go to the timetable at sparkyoga.com/timetable and sign in.
2. Tap the class. A window shows the class, the time, the studio and the instructor.
3. If the class has a room map, tap an open spot on the map.
4. Check what pays for the class. If you have more than one way to pay, choose one in Pay with. Each choice shows the classes you have left and when it expires.
5. Tap Book spot and the spot number, or Book.

The window then says "Booked". To put the class in your calendar, tap Add to calendar.

• The class is full? Tap Join waitlist. See "How does the waitlist work?"
• "You need a class pass for this class"? Tap Buy a pass to buy a class pack, a drop-in or a membership.
• The spot was just taken? Pick another open spot.
• The window asks you to confirm your account? Tap Go to my account. See "Why do I need to verify my account?"

If the app is not working: book on our website instead, at sparkyoga.com. You can also delete the Spark Yoga app and install it again. If you still cannot book, chat with us on sparkyoga.com or email hello@sparkyoga.com.

Bring a water bottle, a mat and a towel.

Wear comfortable clothes that you can move and sweat in. Please do not wear strong scents or perfume. Some people are sensitive to them.

If you forget your mat or towel, you can rent a mat and a mat towel together for $4.

Spark has three studios in San Luis Obispo:

• Laurel Lane: 1289 Laurel Lane, San Luis Obispo.
• Foothill: 977 E. Foothill Blvd Suite 111, San Luis Obispo.
• Buchon: 285 Buchon St, San Luis Obispo.

Each studio has plenty of free parking, in a lot and on the street.

Laurel Lane and Foothill have showers.

To see class times for each studio, open the schedule in the Spark Yoga app or on our website.

Events, workshops and series change often. Find the latest ones at sparkyoga.com/events, with dates, prices and how to sign up.

We've got you. A question about a class, your membership, a fee, or anything else? Reach us the way you like.

Chat with us now

Tap the chat button at the bottom right of this page, or of any page on sparkyoga.com. Ember, our assistant, answers right away, day or night.

Need something done on your account? Choose Help with my account. We email you a code. Then Ember can freeze your membership, look at a late-cancel fee, and more, right there in the chat.

Email us

Email hello@sparkyoga.com. Send it from the email address on your Spark Yoga account, so we can find you. Ember replies within minutes. If your question needs a person, our team replies within a day.

Find an answer yourself

This help center has answers on booking, waitlists, memberships, freezes, fees and studio policies.

Come see us

• Laurel Lane: 1289 Laurel Lane, San Luis Obispo.
• Foothill: 977 E. Foothill Blvd Suite 111, San Luis Obispo.
• Buchon: 285 Buchon St, San Luis Obispo.

Our booking system asks some members to verify their account before they book a class or buy a product. We text a code to the phone on your account.

When you must verify, checkout or the class shows a link to your account. Tap it. The Profile tab opens at Verify your account.

1. Tap Text me a code. We text a code to the phone number on your account.
2. Type the code from the text.
3. Tap Verify.

Then we take you back to your checkout or your class.

If it does not work:

• No text? Tap Send a new code.
• "That code didn't work." Check the text and type the code again.
• "Too many tries." Wait a few minutes. Then send a new code.
• "We can't text your phone." Ask the front desk to check the phone number on your account.

Booking for a class opens at midnight, one week before the class.

For example, for a 6:00 am class on a Wednesday, booking opens at 12:00 am on the Wednesday one week before.

If a class is full, join the waitlist in the Spark Yoga app or on our website. You can join until 1 hour before class.

When a spot opens: we move the next person on the waitlist into the class, and we text you. You do not need to do anything.

If you cannot come: reply C or CANCEL to that text at any time before class. We give the spot to someone else, and we do not charge you a fee. If you no longer want the class, you can also leave the waitlist in the app.

When the waitlist stops adding people: close to class time, the waitlist stops moving people in.

• For most classes, this is 1 hour before class.
• For classes at 9 am or earlier, this is 10 hours before class, when the late-cancel window opens. For a 7:30 am class, that is 9:30 pm the night before. So you do not get a text in the middle of the night.

Want a spot that opens after that? Text STATUS to the number that sends your waitlist texts. Then reply with the number for one class, or for all your waitlists. If a spot opens, we move you in and text you. If you cannot come, reply C or CANCEL up to 15 minutes before class, and we do not charge you a fee.

1 hour before class: the waitlist closes. We remove everyone who is still on the waitlist. Any open spot is then first come, first served. Check the app for spots that open from late cancellations.

Other texts you can send:

• STATUS: see your waitlists and your place on each one.
• Running late? Text us, and we tell the front desk that you are on your way.

Cancel a class at any time on our website, or on the home screen of the Spark Yoga app.

On our website: on sparkyoga.com/timetable, tap the class. Tap Cancel booking. The window tells you if a fee applies. Tap Yes, cancel to cancel, or Keep booking to keep your spot. To leave the waitlist, tap Leave waitlist.

If you will not come to class, please cancel. Do this if you have a spot in class and also if you are on the waitlist.

To avoid a fee, cancel before the late-cancel window:

• A class that starts after 9 am: cancel at least 3 hours before class.
• A class that starts at 9 am or earlier: cancel at least 10 hours before class.

A late cancel costs $6. A no-show costs $12.

Yes, of course. There are two ways:

• Your guest buys their own drop-in ($30) or class pack, and books their own spot.
• You book for them. Class packs and drop-ins work for you and for a guest. Use a credit from your class pack, or buy a drop-in, and book a spot for your guest in the Spark Yoga app or in your account on our website.

Guests are not included in your membership, so use one of the two ways above. Class pack and drop-in credits stay on the account of the person who bought them.

Book a guest on our website

You can book a guest when your account has something that can pay for a guest, such as a class pack credit.

1. On sparkyoga.com/timetable, tap the class.
2. In Reserve for, choose Guest. If you already booked the class, tap Book a guest.
3. Check what pays for your guest. If you have more than one way to pay, choose one in Pay with.
4. Type your guest's email.
5. If the class has a room map, tap an open spot for your guest.
6. Tap Book guest. If the class is full, tap Add guest to waitlist.

The window then shows "Guest booked". To cancel the guest's spot, tap Cancel guest.

When you book, add your guest's email. We use it to set up their account and waiver before they arrive, so they are ready to go at the studio.

When you arrive at the studio, say hello at the front desk. The front desk checks you in to your class.

Before class:

• Put your personal things in the cubbies.
• Turn off the sound on your phone, and leave your phone in the cubby. Please do not bring phones into class.
• If you wear a smart watch, set it to airplane mode or theater mode.
• In the lobby, please speak quietly. Other classes may be in session.

Say hello to other people in the Spark community.

Each studio room has numbers that show your spot in class.

• Yoga and fitness classes: put the top left corner of your mat at the number on the floor.
• Barre: put the top left corner of your mat at the number on the baseboard under the barre.

Each type of class uses different props. The whiteboard outside the studio room shows the props for your class. You can also ask the front desk or your instructor.

• Flow, Refine and Restore yoga: a strap, a band, a bolster and a blanket.
• Bootcamp and Sculpt: two sets of weights, a strap, a band, and sometimes gliders.

During class

• Please stay for the full class. This respects the other students and your instructor.
• Follow the instructor's flow. This keeps the class together. You can always modify a pose or move to keep your practice safe.
• Listen to your body. Rest or drink water when you need to. Some fitness classes are hard on purpose, and a break is always fine. Your instructor may not tell you when to rest, so take what you need.

After class

• The instructor opens the studio doors at the end of class.
• Put your props back where they belong. Our staff clean them.
• Put used towels in the laundry bin outside the room.
• Laurel Lane and Foothill have showers.

Yes. Each studio has plenty of free parking, in a lot and on the street.

Coming by bike? See "Where can I park my bike?"

Each studio has a bike rack outside. Bring a lock to lock your bike there. Bikes cannot come inside the studio.

You can change or cancel a booking at any time before the late-cancel window.

• A class that starts after 9 am: the window starts 3 hours before class.
• A class that starts at 9 am or earlier: the window starts 10 hours before class.

If you cancel inside the window, we charge a $6 late-cancel fee.

If you do not come to a class you booked, we charge a $12 no-show fee.

If the waitlist moves you into class inside the window, reply C or CANCEL to our text. We then do not charge you.

If you have a question about a fee, or want a fee refunded, email us at hello@sparkyoga.com. If you are already writing to us, ask in the same email. Tell us the class, the date and what happened. You can also ask in the chat. Tap the chat button on any page of sparkyoga.com, tap Help with my account, and enter the code we email you.

No. To respect the other students and the instructor, we do not let anyone into class after it starts. Please plan to arrive early.

If you have an emergency, chat with us on sparkyoga.com or email hello@sparkyoga.com, and we will cancel your booking.

Use this article to see which purchases we can refund.

• Bought the wrong item by mistake? If you have not used it, we refund it in full, and you can buy the right one.
• A class you already used: we cannot refund a class credit after you use it.
• Memberships: we do not refund part of a month. See "How do I cancel my membership?"
• The New-to-Spark offer: write to us, and a team member will look at your request.
• Charged twice? Tell us, and a team member will check your account and refund the extra charge.
• Clothing: sale items are final sale. Other clothing can be refunded if you have not worn it.

A refund takes a couple of business days to reach your card.

For late-cancel and no-show fees, see "What are the late-cancel and no-show fees?"

To ask for a refund, email hello@sparkyoga.com. If you are already writing to us, ask in the same email. You can also ask in the chat. Tap the chat button on any page of sparkyoga.com, tap Help with my account, and enter the code we email you.

The minimum age to practice at Spark is 14. You also need a signature from a parent or guardian.

If you are pregnant, talk to your doctor before you take any class, heated or not heated.

Use this article to compare Spark's memberships and class packs.

Memberships

• Spark Unlimited: $149 a month, with a 3-month minimum.
• One-Month Unlimited: $179 for one month, with no commitment.
• Student rate: full-time Cal Poly and Cuesta students pay $139 a month for Spark Unlimited. See "Is there a student rate?"

Every membership includes Spark On Demand, our class video library. See "What is Spark On Demand?" Guests are not included in your membership. To bring a guest, see "Can I bring a guest?"

Classes without a membership

• Drop-in: $30 for one class.
• 5 Class Pack: $129.
• 10 Class Pack: $239.
• Spark On Demand plan: $20 a month or $200 a year, for video classes only.

Class packs expire 12 months after you buy them.

New to Spark? Your first 3 classes cost $50 together. Use them within 2 weeks.

Buy any of these in the Spark Yoga app or on our website.

Yes. Full-time students at Cal Poly or Cuesta College get $10 off Spark Unlimited. You pay $139 a month instead of $149. Spark Unlimited has a 3-month minimum.

To get the student rate:

1. Make sure you have a Spark account. Use the email you book classes with.
2. Go to sparkyoga.com/student-rate.
3. Upload a photo or PDF of your proof of enrollment for the current term. A student ID, class schedule or enrollment statement works.

We email you when we approve it. After that, the discount applies automatically when you buy Spark Unlimited. If you already have Spark Unlimited, the discount starts with your next monthly charge. It does not change a charge you already paid.

The student rate lasts one year from the day we approve it. To keep it, apply again before it ends.

The student rate does not apply to One-Month Unlimited. We do not offer other discounts.

You can freeze your membership two times each calendar year. The two freezes together can last up to 3 months.

Ask for the freeze at least 1 day before your billing date. If the freeze starts on your billing date, we still charge that month. We cannot refund a payment that we already took.

• Your billing date moves out by the length of the freeze.
• There is no fee to freeze.
• Billing starts again on its own when the freeze ends.
• You can end a freeze early. Just ask us.

Medical freeze: if you cannot use the studio for a medical reason, you can freeze for up to 6 months. A medical freeze longer than 3 months needs a letter from your doctor.

Pregnancy freeze: you can freeze for up to 9 months. You do not need a doctor's letter.

To ask for a freeze, email us at hello@sparkyoga.com. If you are already writing to us, ask in the same email. Tell us your start and end dates. You can also ask in the chat. Tap the chat button on any page of sparkyoga.com, tap Help with my account, and enter the code we email you.

To cancel, email us at hello@sparkyoga.com before your next billing date. If you are already writing to us, ask in the same email. You can also ask in the chat. Tap the chat button on any page of sparkyoga.com, tap Help with my account, and enter the code we email you.

Your membership ends at the end of your current billing cycle. You can use it until the day before your next billing date. We do not give part refunds for part of a month.

Spark Unlimited and the student rate have a 3-month minimum. You can cancel only after the first 3 months.

Before you cancel, think about a freeze. If you have an older, lower rate, you lose it when you cancel. A freeze keeps your rate.

A cancellation cannot be undone. To come back later, you buy a new membership at the current price.

If your monthly payment does not go through, the app asks you to pay before you can book a class.

To fix it, open the Spark Yoga app and go to the payment methods in your account:

1. Add a card that works.
2. Delete any card you do not want us to charge.

After you add the card, we charge the missed payment automatically. Then you can book again.

Which card do you charge? We charge the first card on your account. To make sure we charge the card you want, delete the other cards in the app.

If you see more than one charge after you fix your card, chat with us on sparkyoga.com or email hello@sparkyoga.com. If you are already writing to us, ask in the same email.

Buy memberships, class packs and drop-ins on sparkyoga.com/membership. Sign in to your Spark Yoga account first.

See the details of a product. Tap the name of the product. A window shows the price and the details.

Buy one product. In the window, tap Buy now. The checkout page opens with the product in your cart.

Buy more than one product.

1. Tap the name of a product.
2. Tap Add to cart. The window says "Added to your cart."
3. Tap Keep shopping, and add the next product.
4. When you are ready to pay, tap View cart.

If you are not signed in, the window says "Sign in to use your cart." Tap Sign in. Then come back to the product.

The New-to-Spark Special is for new members only. If you already came to Spark, the page says "This offer is for new members only." Choose a class pack or a membership instead. See "What do memberships and classes cost?"

To pay, see "How do I pay at checkout?"

The checkout page shows your cart and the ways to pay.

Your cart

• Quantity: choose a number from 1 to 10. You cannot change the quantity of a membership.
• Remove: takes the product out of your cart.
• Start over: empties your cart. If you came from Buy now, the product you chose goes back in your cart.
• A membership shows "Renews automatically". It renews until you cancel it.

The cart shows the subtotal, any discount, the tax and the total.

A discount code: type it in Discount code and tap Apply. If the code does not work, the page says "That code didn't work." To take a code off, tap Remove codes.

A gift card: tap Redeem a gift card. See "How do I use a gift card?"

How to pay

You can pay with your account balance, a saved card or a new card.

• Your balance: if your account has a balance, tick Use my balance. If your balance is less than the total, your card pays the rest. The page shows how much each one pays.
• A saved card: choose the card. A card that has expired, or whose last charge failed, cannot be chosen.
• A new card: choose New card. Type the name on the card, the card details and your ZIP code. To keep the card for your next purchase, tick Save this card for next time.

Stripe takes your card details. Spark Yoga never sees your card number.

Sometimes only New card shows, and Save this card for next time is ticked and locked. This purchase needs a saved card.

Tap Pay, or Pay with my balance when your balance pays the total. When the payment is done, the page shows your order number. Your purchase also shows in your account, on the Purchases tab.

If something goes wrong

• "Your card was declined." Choose another card. You can also tap Go to secure checkout and pay there.
• "We're not sure the payment went through." Do not pay again yet. Tap See your purchases and look for the order. If it is not there, try again.
• "Finish this purchase in our secure checkout." Our checkout cannot take some purchases yet, for example a purchase with an agreement to sign. Tap Go to secure checkout to finish there.
• "Verify your account before you buy." Tap Verify your account. See "Why do I need to verify my account?"
• "This item isn't available right now." The product is sold out or not for sale now. Choose another product.

If you still cannot pay, chat with us on sparkyoga.com or email hello@sparkyoga.com.

Buy an eGift card on sparkyoga.com/membership. We email it to the person you name. They can use it for classes or a membership.

Sign in to your Spark Yoga account first.

1. Tap Buy a gift card, below the plans and packs.
2. Choose the amount.
3. Type their name and their email.
4. If you want, type a message.
5. If you want, choose a date in Send on.
6. Tap Buy now to pay now. Or tap Add to cart to buy other products in the same order.

When we send it:

• With no date, we email the gift card as soon as you pay.
• With a date, we email it at 9 am on that day.

To pay, see "How do I pay at checkout?"

To use a gift card that you got, see "How do I use a gift card?"

When you redeem a gift card, its value goes to your account balance. Then you can use your balance to pay for classes or a membership.

Redeem it at checkout on sparkyoga.com:

1. Sign in on sparkyoga.com/membership.
2. Put a product in your cart.
3. On the checkout page, tap Redeem a gift card.
4. Type the gift card code and tap Redeem.

The page says "Gift card added to your balance." Use my balance is then ticked for this purchase.

If the code does not work, the page says "That gift card code didn't work." Check the code and type it again.

A limit on tries: you can try 5 gift card codes in one hour. Codes that work count too. After 5 tries, the page says "Too many gift card codes didn't work." Try again in an hour, or ask the front desk to redeem the card.

You can also redeem a gift card in the Spark Yoga app (Account, then Payment Methods), or at the front desk of any studio.

Spark has two on-demand video services: Spark On Demand and classic sparkyoga.tv.

Spark On Demand is our new class video library at sparkyoga.com/members/ondemand. Sign in with your Spark Yoga account. This is the same account you use to book classes.

• Every Spark membership includes Spark On Demand at no extra cost.
• If you do not have a membership, buy the Spark On Demand plan for $20 a month or $200 a year at sparkyoga.com/buy.

Classic sparkyoga.tv is our older video site. If you already have a sparkyoga.tv subscription, you can keep watching there. To pause or cancel it, see "How do I pause or cancel On Demand?"

Spark On Demand included in your membership: there is nothing to cancel. Your access ends when your membership ends.

The Spark On Demand plan ($20 a month or $200 a year): to cancel, email us at hello@sparkyoga.com before your next billing date. You can also ask in the chat. Tap the chat button on any page of sparkyoga.com, tap Help with my account, and enter the code we email you.

Classic sparkyoga.tv: if you signed up on the sparkyoga.tv website, you can pause or cancel it yourself:

1. Log in to your account on sparkyoga.tv.
2. Click your name at the top right.
3. Click Manage Subscription.
4. Click Pause or Cancel Subscription.

If you need help, email us at hello@sparkyoga.com.